Kickstart your tech career with the Customer Success Bootcamp

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Virtual

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20 weeks

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Part-time

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February 5

Customer success is, hands-down, one of today’s most high-growth and in-demand fields. These teams don’t just reduce churn and boost customer retention—they also play a significant role in driving a company’s revenue too. OnRamp is built to give you the specialized skills you need in customer success to drive impact from day one. Plus, we’ll support your career growth by giving you the chance to network with real companies through hands-on projects.

We’re also offering the Customer Success Bootcamp as part of InceptionU’s Tech Adjacent program.

Learn more

Projects you’ll work on

What you’ll graduate with

How you’ll get hired

How to apply

"I was on the job hunt for what felt like forever when I came across OnRamp. Not only did OnRamp help me land an awesome role in tech, but I now apply what I learned in the course to my work literally every single day!"

Paven Bal
Stagehand

“Coming from a manufacturing background, I had never even thought about a career in marketing. I had the experience to understand how to analyze process and project metrics, but I needed to learn how to look at them with a marketing lens. OnRamp taught me how to do that (and so much more) — and now I'm confident that I was meant for a career in tech marketing.”

Chris Arsenault
Growth Marketing Bootcamp Alumni

"After I finished a university marketing course, I quickly realized that my theoretical knowledge wasn't enough. The OnRamp Bootcamp gave me real-world experience through the project work, and helped me to build connections with companies in tech – all while working a fulltime job."

Nkechi Seale
Growth Marketing Bootcamp Alumni

What to expect in the 20-week bootcamp

01

InceptionU Tech Adjacent Program

You’ll spend the first 8 weeks doing strategic career exploration and essential skills development to ensure the right career fit for you.

02

Kickoff weekend

Join us on Zoom to review the course outline, meet your classmates and kick things off with some tech 101.

03

Weekly bootcamp coursework

Participate in interactive, fun & feisty virtual classes with your teammates and our customer success experts.

04

Project work

Meet our tech company partners, get briefed on your assignment and start building your portfolio with real, customer success projects.

05

Career support

Get way more than just resume feedback. Learn how your unique skills, personality and passions can help you land your ideal tech job.

Graduate with the skills that great tech jobs demand

If you’re wanting to break into the world of customer success, it’s likely fuelled by your passion for building long-lasting relationships with customers who wouldn’t dream of parting ways with your business. Like secret agents, customer success teams specialize in uncovering customer needs, tackling concerns and ensuring those valuable (read: revenue growing) customers feel like the VIPs they are. If this sounds like you, then this pathway might just be your perfect fit.

Customer success fundamentals

Understand markets and segments
Get clarity on customer problems (and the value of solving them)
Understand the buyer journey—before they buy
And more

Deep dive on skills and tools

Learn effective customer communication to build trust and manage escalations
Understand what’s required for a seamless customer experience–from onboarding to cross-selling and renewals–that increases retention and decreases churn
Measure and analyze customer data
Common CS tools for success
And more

Secret sauce – how to do all this in tech

Understand what it’s like working in tech
Learn how customer success enables tech company growth
Learn to handle tech’s pace and demands
Learn how to grow your career

Industry-leading scores

Both our alumni, and the companies in our network give us industry-leading NPS (net promoter scores). We make sure you're ready to be hired upon graduation.

NPS from our alumni

NPS from tech companies

%

Graduation rate

%

Graduate employment rate

So, what will you be working on?

Here are the kinds of projects you’ll work on. Again, this isn’t theoretical material. Your work will be used to drive real business results.

Marketing team working on social campaign

Customer onboarding

Design a customer onboarding process to set up customers right from the start.

Renewals

Develop a renewals process and presentation materials to increase retention and drive revenue.

Quarterly business review

Develop a QBR template and conduct analysis to key customer analytics.

Sales transition

Develop a handoff process for transitioning new clients from Sales to Customer Success.

Get started on your
tech career

We’re here to help you land that first tech job

Throughout the bootcamp you’ll be building your skills and confidence. But we don’t stop there. We want you to get hired! We’ll help you understand the best customer success roles for you, get you prepped for your interviews, give you tips for networking, and more.

Resume writing tips

Interview coaching

Portfolio development

Skill assessment to match you with suited roles

Networking tips and introductions to industry events

Learn tech culture

Participating tech companies

How our application process works

01 You apply for the bootcamp

Ready to apply? It only takes 15 minutes. Just fill out the application. Or, if you have questions, book a 15-minute consultation with one of our tech marketing experts. We’d love to hear from you!

02 We hold a group interview

Once we’ve got your application, we’ll review it to determine whether you’re a good fit for OnRamp. And nobody gets ghosted. We’ll be in touch with you whether you qualify or not.

03 We make our final selections

Once we’ve reviewed your application, we’ll contact you with your acceptance status, as well as next steps for those that are going to be joining the bootcamp at no cost.

Qualifications & Prerequisites

If you have a background in customer service, retail sales or hospitality, then OnRamp is for you. But we’re open to anyone with a degree/diploma who is passionate about helping people and thinks they can add value in tech customer success. Even if they come from a non-traditional background or industry.

We are looking for applicants who are:

Interested in a career in tech customer success
Wanting to work in an exciting and fulfilling industry
Motivated, creative and goal-oriented
Unemployed or under-employed (less than 20 hrs/wk) Albertans