Kickstart your tech career with the Customer Success Bootcamp
Customer success is, hands-down, one of today’s most high-growth and in-demand fields. These teams don’t just reduce churn and boost customer retention—they also play a significant role in driving a company’s revenue too. OnRamp is built to give you the specialized skills you need in customer success to drive impact from day one. Plus, we’ll support your career growth by giving you the chance to network with real companies through hands-on projects.
We’re also offering the Customer Success Bootcamp as part of InceptionU’s Tech Adjacent program.
"I was on the job hunt for what felt like forever when I came across OnRamp. Not only did OnRamp help me land an awesome role in tech, but I now apply what I learned in the course to my work literally every single day!"
“Coming from a manufacturing background, I had never even thought about a career in marketing. I had the experience to understand how to analyze process and project metrics, but I needed to learn how to look at them with a marketing lens. OnRamp taught me how to do that (and so much more) — and now I'm confident that I was meant for a career in tech marketing.”
Growth Marketing Bootcamp Alumni
"After I finished a university marketing course, I quickly realized that my theoretical knowledge wasn't enough. The OnRamp Bootcamp gave me real-world experience through the project work, and helped me to build connections with companies in tech – all while working a fulltime job."
Growth Marketing Bootcamp Alumni
What to expect in the 20-week bootcamp
InceptionU Tech Adjacent Program
You’ll spend the first 8 weeks doing strategic career exploration and essential skills development to ensure the right career fit for you.
Join us on Zoom to review the course outline, meet your classmates and kick things off with some tech 101.
Weekly bootcamp coursework
Participate in interactive, fun & feisty virtual classes with your teammates and our customer success experts.
Meet our tech company partners, get briefed on your assignment and start building your portfolio with real, customer success projects.
Graduate with the skills that great tech jobs demand
If you’re wanting to break into the world of customer success, it’s likely fuelled by your passion for building long-lasting relationships with customers who wouldn’t dream of parting ways with your business. Like secret agents, customer success teams specialize in uncovering customer needs, tackling concerns and ensuring those valuable (read: revenue growing) customers feel like the VIPs they are. If this sounds like you, then this pathway might just be your perfect fit.
Customer success fundamentals
- Understand markets and segments
- Get clarity on customer problems (and the value of solving them)
- Understand the buyer journey—before they buy
- And more
Deep dive on skills and tools
- Learn effective customer communication to build trust and manage escalations
- Understand what’s required for a seamless customer experience–from onboarding to cross-selling and renewals–that increases retention and decreases churn
- Measure and analyze customer data
- Common CS tools for success
- And more
Secret sauce – how to do all this in tech
- Understand what it’s like working in tech
Learn how customer success enables tech company growth
- Learn to handle tech’s pace and demands
Learn how to grow your career
Both our alumni, and the companies in our network give us industry-leading NPS (net promoter scores). We make sure you're ready to be hired upon graduation.
NPS from our alumni
NPS from tech companies
Graduate employment rate
So, what will you be working on?
Design a customer onboarding process to set up customers right from the start.
Develop a renewals process and presentation materials to increase retention and drive revenue.
Quarterly business review
Develop a QBR template and conduct analysis to key customer analytics.
Develop a handoff process for transitioning new clients from Sales to Customer Success.
Get started on your
We’re here to help you land that first tech job
Throughout the bootcamp you’ll be building your skills and confidence. But we don’t stop there. We want you to get hired! We’ll help you understand the best customer success roles for you, get you prepped for your interviews, give you tips for networking, and more.
Resume writing tips
Skill assessment to match you with suited roles
Networking tips and introductions to industry events
Learn tech culture
Participating tech companies
How our application process works
You apply for the bootcamp
We hold a group interview
We make our final selections
Once we’ve reviewed your application, we’ll contact you with your acceptance status, as well as next steps for those that are going to be joining the bootcamp at no cost.
Qualifications & Prerequisites
If you have a background in customer service, retail sales or hospitality, then OnRamp is for you. But we’re open to anyone with a degree/diploma who is passionate about helping people and thinks they can add value in tech customer success. Even if they come from a non-traditional background or industry.
We are looking for applicants who are:
- Interested in a career in tech customer success
- Wanting to work in an exciting and fulfilling industry
- Motivated, creative and goal-oriented
- Unemployed or under-employed (less than 20 hrs/wk) Albertans